This Privacy Policy explains how Fresh Loop Technologies Pvt. Ltd. (“we”, “us”, “our”) collects, uses,
shares, and safeguards your information when you use Laravel (the “App”),
our website (https://freshloop.howincloud.com), and related services (collectively, the “Services”).
By using the Services, you agree to the practices described here.
1) Scope
This policy applies to information we process in connection with the Services, including
when you browse our website, create an account, place orders, track deliveries, contact
support, or interact with partner restaurants and delivery partners via the App.
Communicate about orders, account, security alerts, and policy updates.
Process payments and prevent fraud and abuse.
Comply with legal obligations and enforce our terms.
With consent: send marketing communications; you can opt out anytime.
4) How we share information
Restaurants & delivery partners: limited data necessary to prepare and deliver your
order (e.g., items, first name, address, phone for delivery coordination).
Service providers: hosting, analytics, customer support, SMS/email, push
notifications, and fraud prevention under confidentiality obligations.
Legal & safety: when required by law or to protect rights, safety, and security.
Business transfers: in connection with a merger, acquisition, or asset sale,
subject to this Policy or a successor policy with notice.
We do not sell personal information.
5) Payments
Payments for Laravel are processed by third-party payment gateways. We receive
payment confirmations and limited card metadata (e.g., last 4 digits, card brand) but do
not store full card numbers or CVV. Your use of payment services is also subject to the
payment provider’s privacy policy and terms.
6) Cookies & tracking
We use cookies, SDKs, and similar technologies to keep you signed in, remember preferences,
measure performance, and detect fraud. You can manage cookies via your browser or OS settings.
Disabling certain cookies may affect functionality.
7) Analytics & advertising
We use analytics to understand usage and improve the Services. If we run advertising, we may
use limited pseudonymous identifiers to measure performance. Where required, we will seek your
consent before enabling such technologies.
8) Data retention
We retain personal information for as long as necessary to provide the Services, comply with
legal obligations (e.g., tax and accounting), resolve disputes, and enforce our agreements.
Retention periods vary by data type and context.
9) Data security
We implement technical and organizational measures designed to protect your information,
including encryption in transit, access controls, and regular monitoring. However, no system
is completely secure, and we cannot guarantee absolute security.
10) Your rights & choices
Access & update: review and edit your profile and addresses in the App.
Marketing choices: opt out of promotional emails via the “unsubscribe” link and of
push/SMS via device settings or in-app controls.
Permissions: you can disable location, contacts, camera, or notifications in your
device settings; some features may stop working.
Regional rights: depending on your location, you may have rights to request access,
correction, deletion, or portability of your data, or to object/restrict certain processing. Contact
us to exercise these rights.
11) Children’s privacy
Laravel is not directed to children under 13 (or the applicable age in your jurisdiction),
and we do not knowingly collect personal information from them. If you believe a child has
provided us data, please contact us so we can delete it.
12) International data transfers
We may transfer, store, and process your information outside of India. Where required,
we implement appropriate safeguards for such transfers.
13) Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes
(e.g., via in-app notice or email) and indicate the “Last updated” date at the top.
14) Contact & grievance officer
If you have questions, concerns, or complaints about privacy, contact us at
freshloop.sa@gmail.com or write to:
Fresh Loop Technologies Pvt. Ltd., 123, Street, Bengaluru, KA 560001, India